Accident and roadside assistance
Whether your driver experiences a mechanical breakdown, requires towing, or needs support during an accident or assistance with managing the repair process, Eqstra has a complete solution.
Importance of fleet uptime
We understand the significant impact that vehicle downtime has on your operations. When a breakdown or accident occurs, we respond quickly to assist your drivers and manage the entire process from the initial call and assessment, as well as tow and recovery, to repair management and returning the vehicle to the driver.
Accident management
Our accident management service gives drivers access to a 24/7 centralised contact number. Our skilled agents handle calls promptly and guide drivers through the required steps, ensuring safety, proper documentation and swift action.
Roadside assistance
Our classic roadside assistance programme is designed specifically for fleet operations. It provides a centralised number for immediate driver support, a simplified assistance process for your team, skilled agents who dispatch the correct service providers, and comprehensive assistance for breakdowns, recovery and on-road emergencies.
This allows your business to stay focused on operations while we ensure your drivers receive fast, reliable help when they need it most.