Immediate assistance

Our accident management service gives drivers access to a 24/7 centralised contact number. Our skilled contact centre agents are trained to assist drivers promptly and professionally. 

Drivers are guided to collect critical information at the scene, including details of any third parties or witnesses, as well as comprehensive images of the accident scene and all vehicles involved. 

This ensures all essential information is captured accurately from the start.

Accredited repair facilities

We maintain strong working relationships with professional tow operators who transport vehicles directly to one of our accredited repair partners.

Our repair network covers all major vehicle brands, delivers high-quality repairs and provides consistent, timely communication throughout the repair process.

This ensures vehicles are restored to optimal condition as quickly as possible.

Notifications

The first notification of incident (NIA) involves accurately recording the circumstances of the accident, details of other parties involved, and witness information. Clients automatically receive an incident notification, ensuring transparency from the outset. This critical data supports insurance claim assessments, fault determination and streamlined repair approvals.

We assist in managing the full claim process – including communication with insurers, submission of supporting documents, and follow‑ups – simplifying the entire experience for your business and your drivers.